This page contains information about our refund and returns policies. Please read these terms carefully and make sure you understand them before ordering any products from our site.
If you have any questions that are not answered below, please reach out to us at firstname.lastname@example.org or use our Contact page and provide your order number. We welcome your questions and feedback as it allows us an opportunity to continually improve our products and services!
Do we accept returns?
We do accept change of mind returns and exchanges provided that you contact us within 7 days of receiving your order and the product(s) remain unused and inside their original packaging. Please contact us at email@example.com with your order number and detail(s) of the items and we can assist you from there.
Please note, there is a restocking fee of $4.99 AUD for exchanges and returns due to change of mind. We will not accept returns or exchanges without authorisation first.
For customers within Australia, we can send you a returns label for you to attach to your return at your cost. For international customers, we are unable to send you a return label so please contact us by email as the returns process does differ between countries.
Damages and issues
If you believe the product has been damaged during transit, please contact us at firstname.lastname@example.org within the first 7 days of receiving your order with your order number and photographs of the products. We will happily rectify the situation from there!
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer refunds but we can issue a store credit. We will notify you once we have received and inspected your return, and let you know if the credit note was approved or not. If approved, you will be issued a credit note to the value of the item you have purchased. Please be aware that the credit note does not expire, so you can use this at any point.
Change of mind
If you change your mind, orders may be cancelled and a store credit given if you contact us within 24 hours of placing your order and we have not processed it or shipped it. Cancellations will only be accepted by email - email@example.com
Please wait for us to reply to your email before placing an additional order as depending on your request this may not be necessary.
All discount codes need to be added at the checkout. No refunds or store credits will be issued if you have forgotten to use a discount code. ONLINE ONLY
If you wish to add a discount code to your checkout, please do not use the express checkout options as it does skip the discount section.