Returns & Exchanges

This page contains information about our refund and returns policies. Please read these terms carefully and make sure you understand them prior to ordering from our website.

If you have any questions that are not answered below, please reach out to us at or use our Contact page and provide your order number. 

Please note that our customer service team is based in Western Australia.

Do we accept returns?

We do accept change of mind returns and exchanges provided that you contact us within 7 days of receiving your order and the product(s) remain unused and inside their original packaging. Please contact us at with your order number and details of the item(s) and we can assist you from there.

All returns will be processed for either a store credit or exchange only.

  • Orders within Australia: We can provide a return label to attach to your return shipment at your expense.
  • International orders: You will need to arrange for the product(s) to be returned at your cost. Please contact us via email for more information.

Please be aware that for returns and exchanges, a restocking fee of $4.99 AUD applies. We will not accept returns or exchanges without prior authorization.

Any shipping fees paid are non-refundable.

Processing Time:

Once your return has arrived at our warehouse, please allow 7 days for your return to be inspected and processed by our team.

Damages and Issues:

If you receive an item that is defective or is the wrong product, please contact us at within the first 7 days of receiving your order. Please provide your order number and include photographs of the affected product, and we will be able to assist you from there.

Exceptions / Non-Returnable Items:

Unfortunately, we cannot accept returns for sale items or gift cards.


We do not offer refunds; however, we can issue a store credit. Please be aware that the store credit has no expiration date, so you can use this at any time!

Order Cancellations:

We cannot make any guarantees, but if you contact us ASAP we will try to cancel your order before it is processed and shipped. Please contact our team at with your order number. If your cancellation is accepted, a store credit will be issued. Please await our response to your email prior to placing an additional order, as this may not be necessary based on your request.

Unfortunately, once your order has been processed by our warehouse, we will not be able to cancel it.

Discount Codes:

All discount codes must be applied during the checkout process. It is not possible to add a discount code after your order has been placed. We are unable to issue refunds or store credits if you neglect to use a discount code.

You can still use your discount code on any new orders, as long as the code is still valid.