Shipping policy
Where do we ship from?
We dispatch all products from our warehouse, based in Osborne Park, Western Australia.
In store pick up?
You will receive an email from hello@splashblanket.com once your order is ready for pick up (please check your spam/junk folder). Our pick up hours are Monday to Thursday 8-3pm and Friday 8-2pm and we are located at Unit 1 19 Pearson Way, Osborne Park, Western Australia.
Will my parcel be discrete?
Yes - of course! We value your privacy. We do not use any external branded packaging and all our parcels come from "Splash Blanket PTY LTD".
Will I be charged a customs tax?
Please note that import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.
Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.
Splash Blanket is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.
If your local customs ask for an invoice, then your order confirmation is your invoice.
Please contact us if you require any further information.
How long will my parcel take to arrive?
All our orders are shipped within the first 2-4 days of receiving the order*.
For domestic deliveries please refer to the below:
Standard within Australia: Allow 3-5 business days for delivery once dispatched.
Express within Australia: Allow 1-3 business days for delivery once dispatched.
All orders are packed in the same order we receive them. Our working days are Monday to Friday. Please keep in mind that choosing express postage refers to the shipping method and does not mean that it would be sent first.
If you have any urgent requests, please email hello@splashblanket.com and we will review this on a case-by-case basis.
For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates
For international orders we send our parcels via DHL Express or Standard/Express International (AusPost).
DHL Express: transit time can be anywhere between 2 to 10 business days from the moment the order has been dispatched. Normally it is very quick (average of 5 days). There are some exceptions to this, such as Greece, Spain, Mexico, Russia or Italy, which can take slightly longer. Please note that COVID has extended these shipping times significantly.
AusPost: delivery times can take anywhere between 9 to 25 business days. Due to COVID, delivery times via AusPost can vary and delays can occur without previous notice.
For updates within Australia Post, please check:
https://auspost.com.au/service-updates/international-delivery-updates
*It may take slightly longer during busy seasons and sales.
What does ‘pre-order’ mean?
If your order is on 'pre-order' it means that your order contains one or more item(s) we do not have in stock and are waiting for new stock to arrive at our warehouse.
Please refer to your order invoice for the estimated dispatch date(s). The estimated dates of dispatch are based on our suppliers shipping status and therefore are subject to change.
In order for us to avoid charging our customers multiple shipping fees, we will wait until we have the complete order (in stock and pre-order items) before sending it. You will not receive your orders in two separate parcels. So if you want to receive your order quickly, do not order items on 'pre-order'.
If you cannot wait to receive part of your order (we don't blame you!), you can reach out to our team at hello@splashblanket.com to make arrangements for a second shipping fee to be paid and we will send out the in stock items in your order separately.
How can I track my order?
Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your parcel. If for any reason you are unable to do this and the item is returned to our shop you will be charged to re-ship the parcel.
We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay. Please check your inbox or junk mail for an automated email from us with your tracking number.
All items are posted though Australia Post and DHL and can be tracked here:
If your parcel is being sent internationally via Australia Post International, your tracking number can be used on your respective country's postal service website.
Canada: Canada Post
Germany: DHL
United Kingdom: Royal Mail
United States: USPS
My parcel is being returned to sender (RTS). What happens next?
If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point, the parcel becomes a return to sender (RTS). Yoni Pleasure Palace will contact you (the customer) when we receive your parcel back at our warehouse with further instructions.
The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.
If the customer has changed their mind on their purchase and does not want their order to be re-shipped, a store credit will be issued minus the shipping fees.
