This page contains information about our shipping policies. Please read these terms carefully and make sure you understand them before ordering any products from our site.
Where do we ship from?
We currently ship worldwide from this website, from our warehouses located in Perth or Sydney, Australia. Due to stock availabilities between our warehouses, your order may be shipped in multiple consignments if you have purchased multiple items.
In store pick up:
You will receive an email from firstname.lastname@example.org once your order is ready for pick up (please check your spam/junk folder). Our pick-up hours are as follows:
Monday to Friday: 8 AM - 3 PM
Unit 1, 19 Pearson Way,
Osborne Park, WA 6017
Your privacy is important to us. We use discreet packaging without any external branding. All parcels will display “Splash Blanket PTY LTD” as the sender.
All our orders are typically shipped within 1-3 days of receiving the order*.
For domestic deliveries in Australia:
- Standard: Allow 2-6 business days for delivery once dispatched.
- Express: Allow 1-3 business days for delivery once dispatched.
- Please note that choosing express postage refers to the shipping method and does not mean immediate dispatch.
For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates
For international orders, we offer two shipping options:
- DHL Express: Transit time varies but typically between 2 to 10 business days. Some countries may experience delays due to factors such as COVID.
- AusPost: Delivery times can take anywhere between 9 to 25 business days. Some countries may experience delays due to factors such as COVID.
*It may take slightly longer during busy seasons and sales.
Please note that import duty and taxes may be payable on your order depending on the trade agreements your country has or with Australia.
It is your responsibility to understand your country’s regulations, as you may need to pay these duties to release your order. We are unable to quote this amount, as they vary by country.
Splash Blanket is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.
If your local customs ask for an invoice, then your order confirmation is your invoice.
Tracking Your Order:
It is your responsibility to monitor the tracking and delivery of your parcel. If the item is returned due to delivery issues, you’ll be charged for re-shipping. We recommend monitoring the tracking link provided in the automated email sent when your product ships. All items are shipped through Australia Post and DHL and can be tracked below:
If your parcel is being sent internationally via Australia Post International, your tracking number can be used on your respective country's postal service website.
Canada: Canada Post
United Kingdom: Royal Mail
United States: USPS
Order Changes / Cancellation:
We cannot make any guarantees, but if you contact us ASAP we will do our best to make a change to your order, or cancel your order before it is processed and shipped by our warehouse. Please contact our team at email@example.com immediately with your order number and your change/cancellation request.
If your cancellation is accepted, a store credit will be issued.
Unfortunately, once your order has been processed by our warehouse, we will not be able to make any changes to your order.
Note if your order has been shipped, we cannot make any changes to your shipping address. Please contact the relative postal service with your tracking number, to ask for your parcel to be redirected.
If your order contains items marked as ‘pre-order’, it means these items are not in stock, and we are waiting for new stock to arrive at our warehouse. Please refer to your order confirmation for estimated dispatch dates, which are subject to change based on supplier shipping status.
To avoid multiple shipping fees, All items will ship altogether only when the pre-order item is ready to be dispatched. If you wish to split your shipment please email us at firstname.lastname@example.org to arrange a second shipping fee for in-stock items.
Return to sender (RTS) parcels:
If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point, the parcel becomes a return to sender (RTS). We will contact you (the customer) when we receive your parcel back at our warehouse with further instructions.
The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.
If the customer has changed their mind on their purchase and does not want their order to be re-shipped, we will issue a store credit for the item(s) you purchased, minus the return fees.
For our full return and exchange policy, click here